NVQ Business and Administration - Marketing Qualifications

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NVQ Business and Administration

The world of administration has changed dramatically over the last decade. Advances in technology and regulations mean that administrative staff must be kept up to date with changing office processes in order to maximise the service that they provide both internally and to their company’s clients.

With administration improving the efficiency and productivity in companies, NVQ Business Administration Level 2  and NVQ Business Administration Level 3 cover all aspects of day-to-day office procedures including people skills, communication via traditional and new media, IT and organisational techniques. Learners will understand how to operate modern office equipment, maintain effective working relationships, deal with paperwork and develop telephone techniques.

Level 2

Mandatory Units

(TWO units)
  • Carry out your responsibilities at work
  • Work within your business environment
Optional Units Learners must achieve THREE of the units listed
  • Ensure your own actions reduce risks to Health and Safety
  • Manage customer relations
  • Manage diary systems
  • Organise business travel and accommodation
  • Deal with visitors • Process customers’ financial information
  • Operate credit control procedures
  • Store, retrieve and archive information
  • Research and report information
  • Organise and support meetings
  • Use IT systems
  • Use IT to exchange information
  • Use word processing software
  • Use spreadsheet software
  • Use database software
  • Use presentation software
  • Use specialist or bespoke software
  • Use a telephone system
  • Operate office equipment
  • Prepare text from notes
  • Prepare text from shorthand
  • Prepare text from recorded audio instructions
  • Produce documents
  • Work effectively with other people
Mandatory Key Skills
  • Communication Level 2
  • Application of Number Level 1
Technical Certificate
  • Apply Work Skills
  • Apply personal skills

Level 3

Mandatory Units

(TWO units)
  • Carry out your responsibilities at work
  • Work within your business environment
Optional Units Learners must achieve FOUR of the units listed
  • 1 Optional unit from these Level 2 units below
  • Ensure your own actions reduce risks to Health and Safety
  • Manage Diary systems
  • Organise business travel and accommodation
  • Use IT systems
  • Use IT to exchange information
  • Use database software
  • Use presentation software
  • Use specialist or bespoke software 3 Optional units from the these Level 3 units below
  • Supervise an office facility
  • Procure products and services
  • Manage and evaluate customer relations
  • Manage the payroll function
  • Complete year end procedures
  • Monitor information systems
  • Run projects
  • Research, analyse and report information
  • Plan, organise and support meetings
  • Make a presentation
  • Organise and co-ordinate events
  • Use word processing software
  • Use spreadsheet software
  • Use website software
  • Use artwork and imaging software
  • Design and produce documents
  • Plan and implement innovation and change
  • Develop productive working relationships with colleagues and stakeholders
  • Provide leadership for your team
  • Prepare text from notes
  • Prepare text from shorthand
  • Prepare text from recorded audio instructions
Mandatory Key Skills
  • Communication Level 2
  • Application of Number Level 2
Technical Certificate
  • Apply Work Skills
  • Apply personal skills

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